Cancellation / Return / Exchange Policy
At Temmy Wears, customer satisfaction is our priority. Please review our policy below to ensure a smooth shopping experience:
Order Cancellation
- Orders can be cancelled within 12 hours of placement, provided they haven’t been processed or shipped.
- To request a cancellation, please contact us immediately via WhatsApp or email with your order details.
Return Policy
- Returns are accepted within 3 days of delivery for items that are unworn, unused, and in their original packaging.
- Items must be returned with tags intact and in resell-able condition.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong or defective item).
Exchange Policy
- We offer exchanges on footwear and accessories for size or color issues within 3 days of delivery.
- Exchanges are subject to product availability.
- To initiate an exchange, contact our support team with your order number and reason for the exchange.
Non-Returnable Items
- Clearance or discounted items are final sale and cannot be returned or exchanged.
- Worn, damaged, or customized items are not eligible for return.
Contact Us
Have questions or need help?
📧 Email: Onitemmy2019@gmail.com
We’re here to help!