Cancellation / Return / Exchange Policy
At Honeypearl_essential, customer satisfaction is our priority. Due to the nature of our products, we maintain a clear and fair policy on cancellations, returns, and exchanges.
Order Cancellation
- Orders can be canceled within 12 hours of purchase or before the order is processed.
- To request a cancellation, please contact us immediately via WhatsApp or email with your order details.
Returns
- Due to hygiene and safety concerns, we do not accept returns on perfumes, oils, body mists, roll-ons, or any opened/used personal care items.
- If you receive a wrong or damaged product, please contact us within 48 hours of delivery with clear photos and order details. We'll be happy to resolve the issue promptly.
Exchanges
- We only replace items if they are defective, damaged, or you received the wrong item.
- To request an exchange, notify us within 48 hours of receiving your order.
- The item must be unopened, unused, and in its original packaging.
Refunds
- Refunds are only applicable in cases where the correct product cannot be resent.
- Once approved, your refund will be processed via your original payment method within 5–7 business days.
Need help?
Contact us via the Inquiry Icon or email for any issues — we’re always here to assist you!